Refund Policy

At Lushora, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a refund within [14–30] days of receiving your item(s), provided the product is unused, in its original condition, and accompanied by proof of purchase. To initiate a refund, please contact our customer support team at [insert email address] with your order number and reason for the request. Once your return is approved, we will provide instructions for sending the item back; please note that return shipping costs are the responsibility of the customer unless the item was defective, damaged, or incorrect. Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, a full refund will be issued to your original payment method within [5–10] business days, though partial refunds may apply in certain cases—such as items returned used, damaged, or missing parts for reasons not due to our error, or orders that qualified for free shipping where the original shipping cost may be deducted. Please note that certain items are non-refundable, including [insert exclusions, e.g., personalized items, gift cards, final sale products, or perishable goods]. If your refund is rejected, we will provide a detailed explanation and, where applicable, return the item to you at your expense. For damaged or defective products, please contact us within [48–72 hours] of delivery with photos of the item and packaging so we can resolve the issue promptly. Lushora reserves the right to amend this Refund Policy at any time, and any changes will be posted on this page. If you have any questions or concerns about our refund process, please don't hesitate to reach out to us at [insert email address]—we're here to help.